Equifax issued wrong credit scores for millions of consumers
By Alexandra Peers, CNN Business
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Updated:
Credit giant Equifax sent lenders incorrect credit scores for millions of consumers this spring, in a technology snafu with major real-world impact.
In certain cases the errors were significant enough — the differential was at least 25 points for around 300,000 consumers — that some would-be borrowers may have been wrongfully denied credit, the company said in a statement.
Shares fell about 2% Tuesday on the report and were down nearly 5% and shortly after the open Wednesday.
The problem occurred because of a “coding issue” when making a change to one of Equifax’s servers, according to the company, which said the issue “was in place over a period of a few weeks [and] resulted in the potential miscalculation” of credit scores.
While Equifax did not specify dates or figures, a June 1 alert from housing agency Freddie Mac to its clients said Equifax told the agency that about 12% of all credit scores released from March 17 to April 6 may be have been incorrect.
Equifax wrote that “there was no shift in the vast majority of scores” and that “credit reports were not affected.” But the company declined to comment to CNN Business about how people can learn whether they were among those whose credit scores were incorrectly reported — and what recourse they may have if they were issued loans at a higher rate or denied a loan outright because of the snafu.
Equifax issued its statement later Tuesday, hours after the Wall Street Journal published a report about the errors. Trade publication National Mortgage Professional had reported in May that Equifax was warning lenders about the possibility of incorrect scores, and the company released a statement to the magazine at the time acknowledging the technology-based error.
Tuesday’s disclosure about the score errors comes just after Equifax said its board voted to give CEO Mark Begor a $25 million retention bonus package.
Last Friday’s regulatory filing announcing the bonus said the board believes Boger is “uniquely qualified to continue to lead the Company during the final stages of our $1.5 billion technology transformation.”
Equifax tracks the credit history of millions of borrowers — almost all Americans — and sells that information to banks and other lenders. As one of only three major credit reporting companies, Equifax plays an outsized role in the credit-score business: Its information helps lenders set interests for borrowers or deny borrowers seeking mortgages, car loans or credit cards.
This isn’t the first data issue for Equifax. In 2017, the company revealed that the personal information of nearly 150 million people was compromised. The company eventually reached a deal to pay up to $700 million to state and federal regulators to settle probes related to the incident, the largest settlement ever paid for a data breach.
AP Photo/John Raoux, File
Upon paying off between $12,000 and $15,000 in credit card debt in 2019, Yamiesha Bell, a special education teacher in New York, didn’t break up with her credit cards.
With goals to buy a car and a house, Bell hoped to preserve her credit history by keeping her cards open and active.
“I needed to sustain my credit in order to get the interest rates I wanted in the future,” she says.
While credit cards aren’t ideal for everyone, they can aid your credit journey if used responsibly. When reconciling with credit cards, you need a personalized stay-out-of-debt plan. Here are a few strategies to consider.
Maybe you ditched debt, but history can repeat if you don’t unpack the motivations that contributed to it. A get-out-of-debt plan that works in the short term may not be sustainable over the long term if it doesn’t align with your priorities, according to Julia Kramer, a financial behavior and leadership consultant at Signature Financial Planning in Pennsylvania.
Kramer suggests tracking transactions dating back a week or more. Add a plus sign next to those purchases you’re willing to repeat and a minus sign next to those you’re not. For obligatory purchases like gas and groceries, add an equal sign.
Note the date, the item purchased, the amount and the need the purchase met. Those frequent lattes or meals out with friends may be more about the personal connection experienced, or something else, as opposed to the gratification provided by the item, according to Kramer.
This information is key to identifying areas in your budget that are negotiable. For example, you may be more willing to choose budget-friendly food in order to keep a facial that meets an internal need for self-care and connection, Kramer says.
If your spending strays upon experiencing feelings like anxiousness or boredom, make a plan for those occasions. It might mean budgeting extra money or employing tricks like using a credit card lock feature to prevent spending.
Create a tracking system that works for you. Setting up spending alerts on a credit card account can notify you if purchases exceed a certain amount. Tracking spending with a spreadsheet, bullet journal or budgeting app, for instance, can also help with mental accounting.
“I would not open up credit cards if you do not have a system in place where you track spending every month,” Kramer says. “It has to be something that appeals to you that you know you’re going to do.”
For Bell, a cash envelope tracking system helps her manage spending in different categories, including her credit card bill payment.
“When you look in a cash envelope and you see you only have $50, it’s very clear that once that money runs out there’s nothing else I can do,” she says.
Ease your way back into credit cards with small planned purchases, like a subscription service payment.
After paying off debt, Bell only uses credit cards for in-budget purchases, and she pays them off in full each month to avoid interest charges. Initially, she left her credit card at home to avoid relying on it.
An emergency fund of even $500 for a car or home repair may keep debt off of your credit cards. Start small and aim, eventually, to cast a wider safety net over time — ideally, three to six months of living expenses stowed in a high-yield savings account.
If you previously got used to budgeting a certain amount each month to pay creditors, keep that momentum going, but direct funds toward savings instead.
Convenient payment options can sometimes lead to mindless spending. By entering payment information into forms for every online purchase, you’ll have more time to think through a purchase.
A nonjudgmental partner or trusted loved one can offer input on a purchase or a stay-out-of-debt plan. An accountability partner can be a sounding board that lets you listen out loud to your own justifications for financial decisions.
As motivations and priorities change, your stay-out-of-debt plan should follow. Continue revisiting credit card statements to identify the needs that are being met by purchases and which are most important.
If in this process you continue having frequent run-ins with debt, consider closing credit card accounts even if it can negatively impact credit scores.
“A big thing about this is knowing yourself and knowing what your challenge areas are and finding ways that work around them,” Bell says. “Five years from now it might look different, but for right now that’s what works.”
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Credit giant Equifax sent lenders incorrect credit scores for millions of consumers this spring, in a technology snafu with major real-world impact.
