How Wegmans and H-E-B survived Amazon's onslaught
Traditional grocery stores in America are struggling. But some regional grocers are using local expertise to maintain their cult-like appeal.
customer relations
Online stock trading is free now
There is no such thing as a "discount broker" anymore. In the span of just a few days last week, nearly every major online brokerage company eliminated commissions. It's now essentially free to trade.
British couple spends $11,800 on Airbnb rental that doesn't exist
Ian and Denise Feltham, a couple from the UK, made vacation plans based on an Airbnb listing for a property that apparently didn't exist.
Survey: Nearly all airline customer service agents report harassment
Nearly all airline customer service agents recently surveyed by the government reported being verbally harassed by passengers and about 1 in 10 said passengers attempted to assault them in the last year.
Sears and Kmart closing 26 more stores
More than two dozen Sears and Kmart stores are closing, as the company continues to struggle after emerging from bankruptcy.
El Paso Walmart employee, customer help 140 people escape shooting
When gunshots rang out at an El Paso Walmart, Gilbert Serna yelled for everyone to follow him.
Once again, Chick-fil-A is named America's favorite restaurant chain
Americans really love Chick-fil-A.
Passenger says she woke up alone on an empty Air Canada plane
Tiffani O'Brien said she woke up on an empty Air Canada plane, in the dark and "freezing cold," after a short flight from Quebec City to Toronto's Pearson International Airport, CNN network partner CTV reported.
Best Buy will repair iPhones, MacBooks
Best Buy has succeeded during the online shopping era by beefing up its customer service. Once again, the retailer will lean on its customer service chops by expanding its partnership with Apple to offer repairs on iPhones and MacBooks at all of its stores.
Employee saves the day when boy with autism breaks down at theme park
While Spider-Man was off-duty, a real-life superhero swung into action to comfort Lenore Koppelman's son.
